At Hello Fancy Boutique, it is very important to us to make sure our loyal customers are happy! It is our top-priority to provide professional and excellent customer service. We want to do our best to ensure your are satisfied with your shopping experience. We understand that sometimes things don't work out and it is our pleasure to assist you with returning your merchandise.
Guidelines for Returning an Item
- As soon as you receive your order, please check it over. If you think you've received a defective item, we must be contacted within 3 business days from receipt of your order. After the 3 days, there is nothing we can offer you.
- Sometimes, mistakes happen. If you were sent incorrect items, or are missing items from your order, please contact us as soon as possible so we can make things right.
Contact us at: firstname.lastname@example.org
*Please indicate in subject heading of emails (Defective Item, Incorrect Item, Missing Items) to ensure we are processing inquiries right away.
Changing or Canceling Your Order
If for any reason you need to change or cancel your order. We get it, sometimes things happen and you need to change or cancel your order. If this is so,you must contact us immediately! You can contact us at email@example.com. We strive to provide fast shipping, and therefore, we process and ship out orders as quickly as possible! If your order has already been processed, we will be unable to make any changes to your order.
- Exchanges: We do not offer exchanges because we can't guarantee the size you need will be in stock by the time we get your return back, but if available, we will make our best effort to accommodate.
Return items If you are not satisfied with an item, we are happy to offer a return within 14 calendar days of receiving your order. Please plan accordingly to make sure your package is postmarked to us in the 14 day window. Items must be in their original condition and still have tags attached (if item arrived with tags), and remain unwashed,unworn, free of odors, animal hair, and no sign of damage by you. If items do not follow this criteria, you will not be issued a refund and will be responsible for shipping charges if you want items sent back to you, no exceptions.
- After 14 day time period, no returns will be accepted, no exceptions.
- Once we receive returns, they will be processed within 3-6 business days. You will then be given a refund in the amount of the item minus the shipping charges in the form of STORE CREDIT, we do not offer refunds. We are not responsible for any shipping costs, the customer is responsible for all shipping costs.
- If you make a purchase in the store, you may return item(s) to the store either locations. 14 days/tags attached.
- Items that were purchased as a gift (in store only) will receive a gift receipt and items may be returned with tags attached and receive store credit only.
- If you make a purchase online, you may bring the item(s) back to the store for store credit or mail it back to us and a store credit will be issued to you.
- In order to process a return, please email us with your order number, item returning, and reason for return, put RETURN in the subject heading in the message to process your return quickly. Return item with packing slip.
- When selecting local pickup at checkout, it means your item is at the store. Returns follow the 14 day window of when the order was placed, not when the item is picked up.
- Clearance items and 30% or more sale items are not subject for returns and are final sale.
- All jewelry items are final sale.
- Due to hygienic purposes, all undergarments are final sale.
- Seasonal items are final sale.
- Shoes: Shoes must be returned in their original shoe box. In addition, the shoe box must be placed inside of a mailing envelope, or inside of another box, so that no shipping labels are attached directly to the shoe box. If original shoe box is damaged or shoe shows wear, it is not subject for a return.
- Please note that colors may vary due to computer monitor resolutions, photography lenses, and indoor/outdoor lighting. Clothing patterns may also vary. These do not qualify as defects and customer is responsible for return shipping.
Self-Serve Return Process
We understand that sometimes returns are necessary, and we want to make the process as easy as possible for you. Our self-serve return process allows you to initiate a return and track its progress conveniently from our website or app. Here's a step-by-step guide on how to initiate a return:
1. Click on “Request A Return” under our About Us tab or in our website’s footer. If you're requesting a return through our app, click on the account tab and select "Request A Return" under Links.
2. Log in to your account using your registered email address. If you haven’t previously made an account, put in your email address and you will receive a one time use code via email to access your orders.
3. Locate the order for which you'd like to initiate a return and select the “Request Return” button. You will be directed to a self-serve return form.
4. Fill out the return form with the required information, including the reason for the return, and any additional comments or feedback.
5. Finally, submit the return request by clicking the Request Return" button.
After this is complete, you have successfully initiated a return request through our self-serve return process and you will receive a confirmation email. If your return request is approved, you will receive another email with further instructions on how to get your return back to us.
If you have any questions or encounter any difficulties during the self-serve return process, please don't hesitate to reach out to our customer support team via email at firstname.lastname@example.org